Terms of Service

These terms govern the use of the ELASRA mobile app and the purchase of digital content in it (subscriptions and Keys). By downloading the app, creating an account or making a purchase, you confirm that you have read the terms and agree to them.

1What ELASRA is

ELASRA is an app for personal astrology, numerology, daily insight and self-reflection. Part of the content is generated by artificial intelligence based on the data you enter.

Important: The app's content (horoscopes, interpretations, daily index, responses of the AI guide Elas) serves for inspiration, entertainment and self-reflection. It is not health, psychological, legal or financial advice and does not replace professional care. If you are going through a crisis, seek professional help — in crisis mode the app will offer you contacts to crisis helplines.

Part of the content is generated by artificial-intelligence models. By the nature of how they work, some generated responses may be inaccurate, incomplete or unpredictable — please take them with a grain of salt and do not rely on them for major life decisions.

2Account and age limit

• The app is intended for persons aged 18 and over.
• When registering, provide truthful information and protect your login credentials.
• You can delete your account at any time directly in the app (Settings → Privacy and GDPR); we remove data by the procedure described in the Privacy Policy.

3Subscription

The app offers a monthly Standard subscription and Premium with AI. Current prices are final, including VAT, and are always shown transparently right in the app in the store's purchase dialog before you confirm payment.

• The purchase is made exclusively through the Apple App Store or Google Play; the payment is processed by the respective store under its terms.
• The subscription renews automatically for each further monthly period until you cancel it — at the latest 24 hours before the end of the running period.
• You can cancel it any time in the subscription management of your App Store / Google Play account; after cancellation it runs to the end of the paid period, and money for the running period is not refunded (beyond the stores' rules and your statutory rights).
• We will announce any price change in advance; it takes effect only from the next period and you have the option to cancel the subscription beforehand.

4Keys (one-off credits)

🔑 A Key is a digital credit for unlocking individual premium content — you buy it individually or in a discounted bundle. Current Key prices are always shown in the app's purchase dialog before you confirm payment.

• A Key is consumed by unlocking content; the unlocked content stays available as described for the given feature (permanently, or for the stated period).
• Keys are not electronic money, cannot be exchanged back into money or transferred between accounts. Purchased Keys are valid for the lifetime of the account; with account inactivity longer than 24 months they may expire.
• Bonus Keys (welcome, referral, etc.) are provided free of charge beyond the contract; they may have limited validity and, in case of misuse (fraudulent referrals), we may withdraw them.

5Withdrawal from the contract (digital content)

For distance contracts, a consumer has the right to withdraw within 14 days. However, you acknowledge and expressly agree that we deliver digital content (subscription, Keys, unlocked interpretations) immediately after purchase, i.e. before the withdrawal period expires — and in accordance with Section 1837(l) of the Czech Civil Code, your right to withdraw from the contract for the supply of this content thereby ceases.

Requests for refunds of payments for purchases via the App Store / Google Play are handled directly by Apple and Google under their rules (you will find purchases in your store account). This does not affect your statutory rights; you can write to us any time at hello@elasra.app.

6Complaints and rights from defective performance

If the service does not work as it should (e.g. paid content did not unlock), write to us at hello@elasra.app — we will fix the defect, make the content available, or provide compensation (e.g. crediting Keys or extending the subscription). Your statutory rights from defective performance are not affected.

7Rules of use

• You must not use the app contrary to law, misuse the AI features to create unlawful content, circumvent technical limits, or disrupt the operation of the service.
• Enter other people's data (close ones, partners) into the app only if it is fair towards them — details in the Privacy Policy.
• In the event of a serious breach of the terms we may restrict or cancel the account; paid and unconsumed performance will in that case be settled, unless the breach consisted of misusing the performance itself.

8Availability and changes to the service

We develop the app continuously — features may change, be added or removed. We do not guarantee uninterrupted availability (maintenance, third-party outages). We will announce material changes affecting paid performance in advance and settle them fairly.

9Changes to the terms

We may reasonably change the terms (changes in legislation, new features). We will inform you of a material change in the app in advance; if you do not agree with it, you can stop using the service and delete your account. The date of the latest version is always shown at the top.

10Operator

The ELASRA app is operated by: TABERNAUS, s.r.o., company ID (IČO) 27841201, VAT ID (DIČ) CZ27841201, registered office at Boženy Němcové 150/5, Nová Ulice, 779 00 Olomouc, Czech Republic, entered in the Commercial Register kept by the Regional Court in Ostrava, file No. C 43252. Contact: hello@elasra.app.

11Governing law and dispute resolution

The relationship is governed by the law of the Czech Republic. The body competent for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz); you may also use the European online dispute resolution platform (ec.europa.eu/consumers/odr).